Terms and Conditions
We see all our watches as a true long term life investment and that is why all our watches are tested thoroughly for the highest standards, if there is a fault with the watch you have purchased, be sure not to worry as all our watches come with a full 24 months Watch Collectors warranty for your own reassurance and peace of mind, this guarantee however, will be voided if the watch has been opened and tampered with by a third party.
We believe that a customer should be able to see the watch in hand and try it on before making a final decision on whether they should keep the watch or not. After all your happiness is all that matters when it comes to buying a luxury high end watch. All purchases made online, by email or over the phone are covered by our 14 days no questions asked return policy, you are guaranteed a full refund within this period as long as the item is returned in the retail condition that it was sold in if you are not 100% gratified with your purchase. Unless the item sold is faulty, the customer is responsible to pay for the return. Please note that the 14 days return policy does apply to purchases made directly at our physical premises as you have been given the chance to inspect and try the product prior to purchasing.
New watches will only be accepted for return if they are not as stated or they have fault in some way. Please note that the cost of the return postage is not the responsibility of the retailer. All of our watches are insured during transfer when they are sent to you. It remains your responsibility to arrange suitable cover under your own insurance for the said item if you wish to return it at all times.
All watches remain the property of Watch Collectors Ltd. until paid for in full. All orders are accepted on the basis that the payment is made in full prior to delivery.
The retailer reserves the right to amend listed prices and specifications without notice and at any time withdraw any of the items without prior notice having been given to the customer.
All discounts quoted are from the original retail price of the article and do not apply to second hand goods.
Our Mission Statement: With over 25 years’ experience, we aim to provide just the right watch for each individual and honour our company by satisfying all of our customers. We hope never to use these conditions, only if necessary.